mardi 21 octobre 2014

IT outsourcing boom boosts struggling Bulgaria

After a timid start 15 years ago, the Balkan country is now a hub for information technology and back-office outsourcing. As well as call centers, firms offering software and web development, data services and technical support are attracting business from foreign companies finding it cheaper to sub-contract abroad. The 22,000 people employed in outsourcing generated up to three percent of Bulgaria's gross domestic product in 2013, according to the Bulgarian Outsourcing Association, with turnover of more than one billion leva (510 million euros, $685 million). The industry profits from top-quality IT specialists, as well as the wide range of over 20 languages other than English taught in Bulgarian high schools and universities. A number of global players have also set up shop in Bulgaria including Adecco, IBM and Sutherland. Coca Cola HBC opened its own back-office services center in Sofia in 2005 and is now serving 26 countries from here. It was followed by Hewlett-Packard, which opened a global delivery center in 2006 and picked Bulgaria as one of its six "delivery hubs" in 2010.

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