After a timid start 15 years ago,
the Balkan country is now a hub for information technology and back-office
outsourcing. As well as call centers, firms offering software and web
development, data services and technical support are attracting business from
foreign companies finding it cheaper to sub-contract abroad. The 22,000 people
employed in outsourcing generated up to three percent of Bulgaria's gross
domestic product in 2013, according to the Bulgarian Outsourcing Association,
with turnover of more than one billion leva (510 million euros, $685 million).
The industry profits from top-quality IT specialists, as well as the wide range
of over 20 languages other than English taught in Bulgarian high schools and
universities. A number of global players have also set up shop in Bulgaria
including Adecco, IBM and Sutherland. Coca Cola HBC opened its own back-office
services center in Sofia in 2005 and is now serving 26 countries from here. It
was followed by Hewlett-Packard, which opened a global delivery center in 2006
and picked Bulgaria as one of its six "delivery hubs" in 2010.
Source : news.yahoo
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