US-based
TeleTech Holdings is to acquire Bulgaria's biggest business process outsourcing
company Sofica Group.
The deal value has not been disclosed so far,
according to reports of Capital daily. The transaction is to be closed next
week.
TeleTech Holdings Inc (NASDAQ:TTEC), founded in
1982, is a leading global provider of analytics-driven, technology-enabled
customer engagement solutions.
Sofica Group, founded in 2004, is the largest
customer management services provider in Bulgaria. The company has a staff of
800 and provides customer services in over 15 languages. The Company also
operates in Skopje through its subsidiary Sofica Macedonia. It provides a wide
range of business process outsourcing, information technology outsourcing,
human resources outsourcing, and other services. The biggest shareholder in the
company is a natural person, Bogdan Petrov, who is also its co-founder.
Under the terms of the agreement, the Bulgarian
company will become a part of TeleTech's Customer Management Services segment,
providing customer lifecycle management services across multiple channels in
over 18 languages out of Central and Eastern Europe.
According to Martin DeGhetto, Chief Operations
Officer of TeleTech Holdings Inc., the acquisition of the Bulgarian company
provides an opportunity to expand multichannel services and language options
for customer service.
DeGhetto has described Sofica Group as a
company with a good managerial team, highly qualified staff and stable
technological infrastructure.
Source : novinite